Fulfilled Terms of Use

Version 1.0 · Effective 11 November 2026

These terms are an agreement between you and Dice Technology Solutions Inc. (“DICE Games”, “we”, “us”) about the Fulfilled: Packing Puzzle app for iPhone and Android (“Fulfilled”, “the game”). By downloading or playing Fulfilled you accept them. If you do not accept them, do not use Fulfilled. If you are under the age of majority where you live, a parent or guardian must accept these terms for you and is responsible for your purchases.

1. How these terms fit with the stores’ terms

If you got Fulfilled from Apple’s App Store, your licence to use the app is granted under Apple’s Licensed Application End User License Agreement (the “Standard EULA”). If you got it from Google Play, the Google Play Terms of Service also apply. These terms add the rules for Fulfilled’s game, purchases and online features. If they conflict, the Standard EULA prevails on the licence and these terms prevail on everything else.

How we handle personal data is explained in the Privacy Policy.

2. Your licence

We give you a personal, non-exclusive, non-transferable, revocable licence to use Fulfilled on devices you own or control, as the store’s rules allow. You may not sell, rent, lend or sublicense Fulfilled, or use it for any commercial purpose.

3. Your progress and anonymous account

• Your progress, coins, power-ups and lives are stored on your device. If you delete the app or lose your device, they may not be recoverable.
• When you are online, Fulfilled creates an anonymous account so you can appear on the leaderboard. You need no name, email address or password.
• You can ask us to delete your anonymous account and leaderboard profile as described in the Privacy Policy.

4. Player names and the leaderboard

The leaderboard is public: every player sees your player name, avatar and highest level. Your player name must not be offensive, hateful or sexual, must not impersonate another person or brand, must not contain personal data such as a real full name, phone number or address, and must not advertise anything. We may change or remove a name that breaks these rules, and remove entries that we believe were reached by cheating. Changing your name may cost coins after the first change, as shown in the game.

5. Coins, power-ups and lives

Fulfilled has a virtual currency (“coins”), power-ups (such as Kurtar, Hint and Extra Slot) and lives. You earn them by playing or get them through purchases.

• They are a limited licence to use content in the game. They are not money, they are not your property, and they have no cash value.
• They cannot be exchanged for money or anything of value, refunded (except as the store or the law requires), sold, transferred or traded, inside or outside the game.
• Coins, power-ups and lives are used up when you spend or use them.
• We may change how the game’s economy works, for example prices in coins, rewards and how often lives refill, to keep the game balanced. We will not take away coins or items you have paid for, except under section 8 or where a purchase was refunded or reversed.

6. Purchases

• Through the store. All purchases are made through Apple’s App Store or Google Play with your store account, under the store’s terms. The store sets the local price, which is shown before you buy, and takes the payment. We never see your payment details.
• Products currently include coin packs, a starter pack and the weekly unlimited lives pass. All are one-time purchases. None is a subscription, and nothing renews or charges you again.
• Weekly unlimited lives pass. For 7 days from the purchase, levels do not use up lives. Buying another pass while one is active adds 7 more days. The 7 days run whether or not you play.
• Delivery. What you buy is delivered to the game on the device where you bought it, as soon as the store confirms the purchase. Purchases are not moved to another device. If something did not arrive, write to us with your Player ID and the store receipt.
• Refunds are handled by Apple (reportaproblem.apple.com) or Google Play, not by us. If a purchase is refunded, we may remove what it delivered.
• Withdrawal. Purchases are digital content delivered right away. Where the law gives you a right of withdrawal, for example in the EU, the UK or Turkey, you agree when buying that delivery starts at once and accept that you then lose the right of withdrawal, as far as the law allows. This does not affect any refund the store grants or any other right you have by law.

7. Ads

Fulfilled is free to play and is funded partly by optional rewarded ads from Google AdMob. A reward is given once the ad has been watched. If the ad fails or you close it early, no reward is given. If you see an inappropriate ad, email hello@thedice.ai with what it showed and when; a screenshot helps.

8. Fair play

You must not:

• cheat, use bots, or modify, hack or tamper with the game, its saved data, its network traffic or the leaderboard;
• exploit bugs to get coins, items or leaderboard places;
• copy, decompile or reverse engineer Fulfilled, except as far as the law allows despite this restriction;
• interfere with our servers or other players, or use Fulfilled to break the law;
• make fraudulent purchases or refund requests.

If you break these rules, we may remove what you got unfairly, remove you from the leaderboard, or limit your access to the online features.

9. Intellectual property

Fulfilled, its art, levels, music, sounds, code and names belong to us or our licensors and are protected by law. These terms give you no rights to them beyond the licence in section 2. Open-source components in Fulfilled are used under their own licences. If you send us ideas or feedback, we may use them without owing you anything.

10. Availability and changes

Fulfilled plays offline. The leaderboard, rewarded ads and purchases need a network connection and may be unavailable at times. We may update Fulfilled to add, change or remove features. If we end the online features, the game stays playable offline with what is on your device.

11. Warranty and liability

• Fulfilled is provided “as is” and “as available”, as far as the law allows. We do not promise it will be free of errors or always available.
• To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of progress, coins or items that was not caused by our fault. Our total liability is limited to the amount you paid for Fulfilled purchases in the 12 months before the claim.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, intent or gross negligence, any other liability that cannot be limited by law, or your mandatory rights as a consumer where you live, including the legal guarantee for digital content in the EU, the UK and Turkey.

12. Apple

If you got Fulfilled from the App Store, you and we agree that:

• These terms are between you and us, not with Apple. We, not Apple, are solely responsible for Fulfilled and its content.
• Apple has no obligation to provide maintenance or support for Fulfilled.
• If Fulfilled fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the extent the law allows, Apple has no other warranty obligation.
• We, not Apple, are responsible for any claim about Fulfilled or your use of it, including product-liability, legal or regulatory compliance, consumer-protection and privacy claims, and for any third-party claim that Fulfilled infringes intellectual property.
• You confirm that you are not in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when you use Fulfilled.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, and the courts of Delaware have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring a claim there. In Turkey this includes your rights under Consumer Protection Law No. 6502 and the consumer arbitration committees and courts. Before starting a formal dispute, please write to us at hello@thedice.ai.

14. Changes to these terms

We may update these terms. We will post the new version here with a new date, and if a change matters to you, we will tell you in the game before it takes effect. If you keep playing after that, the new terms apply.

15. Contact

Dice Technology Solutions Inc.
8 The Green, Ste R, Dover, DE 19901, United States
Email: hello@thedice.ai