Fulfilled Support

Need help with Fulfilled: Packing Puzzle? Write to us at hello@thedice.ai. A real person reads every message. We usually answer within 2 business days.

The easiest way: in the game, open Settings and tap Help & Support. It opens an email that already contains your Player ID, game version and device, so we can find your game.

Your Player ID

Your Player ID is shown at the bottom of Settings. Include it when you write from another email app. It is not secret, but it is how we find your game, so share it only with us.

A purchase did not arrive

Purchases are delivered to the game on the device where you bought them, as soon as Apple or Google confirms the payment. Make sure you are online and reopen the game. If it still did not arrive, write to us with your Player ID, the product and the store receipt or order number.

Refunds

Refunds are decided by the store, not by us. On iPhone, ask Apple at reportaproblem.apple.com. On Android, use Google Play’s refund request page.

Weekly unlimited lives pass

The pass is a one-time purchase, not a subscription: it gives unlimited lives for 7 days from the purchase and never renews or charges you again. Buying another while one is active adds 7 more days.

Lost progress

Your progress, coins and lives are stored on your device. Deleting the app or changing device starts a new game. Write to us with your Player ID if something went wrong, and we will see whether we can help.

Your leaderboard name

Tap your avatar on the home screen to change your avatar or name. Avatars are free to change; the first name change is free, later ones cost coins. To report an offensive name, email us with the name you saw.

Deleting your data

In the game, open Settings > Terms & Privacy > Delete my data: your leaderboard profile and anonymous account are deleted right away. Without the game installed, email us “Delete my data” with your player name and we delete them within 30 days. Your game stays on your device until you delete the app.

Ads and privacy choices

Fulfilled only shows rewarded ads that you choose to watch, and they are never personalized. In the EEA, the UK and Switzerland you can change your ad choices in Settings > Privacy choices. If you see an inappropriate ad, email us with what it showed and when; a screenshot helps.

Read more in the Privacy Policy and the Terms of Use.

Contact

Dice Technology Solutions Inc.
8 The Green, Ste R, Dover, DE 19901, United States
hello@thedice.ai