Fulfilled Privacy Policy
Version 1.0 · Effective 11 November 2026 · Last updated 11 November 2026
This policy explains what data the Fulfilled: Packing Puzzle app for iPhone and Android (“Fulfilled”, “the game”) collects, why, who receives it, how long it is kept, and what you can do about it. It also contains the notices required by the EU and UK GDPR, US state privacy laws and Turkish data protection law (KVKK).
1. Who we are
Fulfilled is made by Dice Technology Solutions Inc. (“DICE Games”, “we”, “us”), a Delaware corporation, with its registered address at 8 The Green, Ste R, Dover, DE 19901, United States. We are the controller of the personal data described here.
Email for privacy and support: hello@thedice.ai. We have not appointed a data protection officer, because the law does not require one for our processing. Until we appoint representatives in the European Union, the United Kingdom and Turkey, please contact us at the same address.
2. Fulfilled in short
- You do not give us your name, email address or phone number to play. There is no account sign-up.
- Your progress, coins, lives and settings are stored on your device.
- When your device is online, Fulfilled creates an anonymous account with a random identifier, so it can show you on the public leaderboard.
- The leaderboard shows the player name you choose, the avatar you pick from the game’s built-in avatars, and the highest level you have reached.
- Payments go through Apple or Google. We never see your card or your store account.
- Optional rewarded ads come from Google AdMob. They are not personalized for anyone.
- Fulfilled has no analytics or crash-reporting SDK, and no chat.
- We do not sell your personal data, and we do not track you across other companies’ apps or websites.
3. What we collect and why
3.1 Data kept on your device
Your game progress, coins, power-ups, lives, purchases already delivered, profile, language and sound settings, and a short Player ID shown in Settings are stored on your device only. We do not receive them, except as described below. Deleting the app deletes them.
3.2 Your anonymous account
When your device goes online, Google Firebase Authentication creates an anonymous account for Fulfilled. It has a random identifier and a sign-in token, and no name, email or phone number. Firebase records when the account was created and last used, and the IP address of requests, as part of running the service.
Legal basis: performance of our contract with you (GDPR Art. 6(1)(b)).
3.3 Your leaderboard profile
The first time you open the leaderboard, you choose a player name (3 to 12 characters) and one of the game’s built-in avatars. We store, with your anonymous account: the name (and a lowercase copy, so no two players share a name), the avatar, the highest level you have reached, and when you reached it (to rank players on the same level). Every player of Fulfilled can see your name, avatar and level on the leaderboard. Please do not use your real name or anything that identifies you.
Legal basis: performance of our contract (Art. 6(1)(b)). Names that are offensive or impersonate others may be changed or removed under our Terms of Use, based on our legitimate interest in a safe game (Art. 6(1)(f)).
3.4 Purchases
You buy coin packs, a starter pack and the weekly unlimited lives pass through Apple’s App Store or Google Play. Apple or Google handles the payment. We never receive your card details, name, address or store account. The store confirms the purchase to the game on your device, which then delivers it. We do not keep purchase records on our servers. Apple and Google send us sales reports for our accounts.
Legal basis: performance of our contract (Art. 6(1)(b)); our legal obligations to keep business records (Art. 6(1)(c)).
3.5 Ads
Fulfilled shows only rewarded ads from Google AdMob, and only when you choose to watch one, for example to use Kurtar again on the same box. There are no banner ads and no ads between levels.
All ads are non-personalized: they are chosen from the game’s context and your general location, not from a profile of you. Fulfilled never asks for permission to track you, so on iPhone Google receives no advertising identifier (IDFA). To show, limit, count and protect ads, the Google Mobile Ads SDK collects your IP address (used for general location), device and app details, identifiers tied to the app or device as Google describes (on Android this can include the advertising ID, which you can reset or delete in your device settings), the ads you see and tap, and diagnostics.
In the EEA, the UK and Switzerland, Google’s consent form asks for your choices before ads use storage on your device. You can change them at any time in Settings > Privacy choices.
Google is an independent controller for the data it collects through AdMob, under the Google Ads Controller-Controller Data Protection Terms. Google explains its use at policies.google.com/technologies/partner-sites and in its privacy policy at policies.google.com/privacy.
Legal basis: our legitimate interest in funding a free game with contextual ads (Art. 6(1)(f)); where the law requires consent for device storage, your consent (Art. 6(1)(a)).
3.6 Support emails
When you tap Help & Support, the game opens an email to us that already contains your Player ID, the game version, your device model and operating system, and your language. If you send it, we receive your email address, your message and anything you include.
Legal basis: our legitimate interest in answering you (Art. 6(1)(f)); for requests about your rights, our legal obligations (Art. 6(1)(c)).
3.7 What we do not collect
Fulfilled does not use your camera, microphone, photos, contacts or precise location. It has no analytics, no crash reporting, no chat, and no push notifications. You do not have to give us any personal data to play. Without a network connection the game still plays, but the leaderboard and rewarded ads are not available, and purchases cannot be made.
4. Who receives your data
| Recipient | What | Role |
|---|---|---|
| Google LLC: Firebase Authentication, Cloud Firestore | Anonymous account, leaderboard profile, request logs | Processor, under the Firebase and Google Cloud data processing terms |
| Google: AdMob | Ad request and interaction data | Independent controller, under the Google Ads Controller-Controller Data Protection Terms |
| Apple Inc. and Google LLC (App Store, Google Play) | Purchases | Independent controllers for their own services |
| Other players | Player name, avatar, highest level | Public leaderboard |
| Google LLC: Google Workspace | Support emails | Processor |
We may also disclose data if the law requires it, to protect players or our rights, or to a successor if Fulfilled or our company is sold or merged. In that case this policy continues to apply to your data.
5. Where your data is processed
We are a US company. Leaderboard profiles are stored in Google’s European data centers (Cloud Firestore in
europe-west1, Belgium). Firebase Authentication and AdMob may process data in the United States
and other countries where Google operates. For transfers out of the EEA, the UK, Switzerland and Turkey, Google
relies on the EU-US Data Privacy Framework and its UK and Swiss extensions, and on Standard Contractual Clauses.
You can ask us for a copy of the safeguards.
6. How long we keep data
| Data | How long |
|---|---|
| Anonymous account and leaderboard profile | Until you delete them in the game, ask us to delete them, or we end the leaderboard |
| Request logs kept by Google | As set by Google, usually about 30 days |
| Support emails | 2 years after your request is closed |
| Progress, coins, lives and settings | On your device only, until you delete the app |
7. Deleting your data
In the game, open Settings → Terms & Privacy → Delete my data and confirm. This deletes your leaderboard profile (name, picture and level), frees your player name and deletes your anonymous account on our server right away. Your progress, coins and purchases stay on your device until you delete the app. If you create a profile again later, the game makes a new anonymous account.
If you no longer have the game installed, email hello@thedice.ai with “Delete my data” and your player name. We delete the matching leaderboard profile and account within 30 days and confirm it to you.
8. Children
Fulfilled is a game for a general audience. It is not directed at children under 13, and it is not in the App Store’s Kids category or Google Play’s Teacher Approved program. We do not knowingly collect personal data from children under 13. If you are a parent and believe your child has given us personal data, for example a real name on the leaderboard, email us and we will delete it.
9. Your rights
EEA, UK and Switzerland
You have the right to access your data and get a copy, to correct it, to erase it, to restrict or object to its processing (including processing based on our legitimate interests), to receive the data you gave us in a portable form, and to withdraw consent at any time. Email hello@thedice.ai with your Player ID. We answer within one month. You may also complain to your local data protection authority (list for the EEA; in the UK, the ICO).
Giving us data is not a legal requirement. Without it you can still play, but not appear on the leaderboard. We make no decisions about you by automated means that have legal or similarly significant effects.
United States, including California
Depending on your state, you may have the right to know what personal data we hold about you and get a copy, to correct or delete it, to opt out of the sale of your data, of targeted advertising and of profiling, and to appeal if we refuse your request.
- What we collected in the last 12 months: identifiers (anonymous account identifier, Player ID, IP address); internet or other electronic network activity (leaderboard progress, ad interaction); general geolocation derived from IP address, by Google for ads.
- Sources: you and your device.
- Selling and sharing: we do not sell or share personal information, as the CCPA defines those terms.
- Sensitive data: we do not collect sensitive personal information.
- Requests: email us with your Player ID. An authorized agent may make a request for you with your written permission. We will not treat you differently for using your rights. To appeal a refusal, reply to our answer with the word “Appeal”.
Turkey (KVKK)
Under Article 11 of Turkish Law No. 6698 on the Protection of Personal Data, you may ask whether your data is processed, request information about it, learn the purpose of processing and whether it is used accordingly, know the third parties in Turkey or abroad to whom it is transferred, request its correction or deletion and notification of these to third parties, object to results against you arising from automated analysis, and claim compensation for damage caused by unlawful processing. Email hello@thedice.ai. We answer within 30 days. You may also complain to the Personal Data Protection Authority (KVKK).
10. Security
The game talks to our servers only over encrypted connections. Each anonymous account can change only its own leaderboard profile. Data is encrypted in transit and at rest by Google. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
11. Changes to this policy
When this policy changes, we will update the date at the top and post the new version at this address. If a change matters for how we use your data, we will also tell you in the game before it takes effect.
12. Contact
Dice Technology Solutions Inc.
8 The Green, Ste R, Dover, DE 19901, United States
Email: hello@thedice.ai